Shipping Methods
Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
Hermes United Kingdom 10-15 business days GBP £1.59
Hermes United Kingdom (If item location: Enderby, Leicester)
If your address is in Leicester, delivery time is just 1-3 days. 		2-4 days GBP £1.59
Herms United Kingdom (Remote shipping charges apply to postcodes beginning with: je,gy,bf1,ab,bt,fk,g83,hs,im,iv,ka,kw,tr,pa,ph,ze,bf2) 10-16 business days GBP £4.99
PostNL Ireland, Portugal, Spain, Denmark, Austria, Sweden, Hungary, Netherlands, Italy, Norway, Switzerland, Belgium, Czech Republic, Poland, France, Slovakia, Slovenia, Germany, Luxembourg 11-17 business days GBP £3.99
17Track.net Croatia, Romania, Finland, Estonia, Bulgaria, Greece, Lithuania, Latvia, Monaco 12-18 business days GBP £4.99
USPS / CanadaPost United States, Canada 11-16 business days GBP £5.99
AusPost / NZPost Australia, New Zealand 11-16 business days GBP £5.99
Disclaimer for Packages Marked as Delivered but Not Received

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps

  • 1 Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
  • 2 Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
  • 3 Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.